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MagicBreaks Reviews

We take your feedback seriously, your experience is very important to us.

 

We use Feefo, the independent business review experts to collate your feedback. All reviews and opinions are publicly displayed and used to calculate our customer service score which is based on the percentage of positive reviews we receive.

 

We are delighted to have been awarded the Platinum Trusted Service Award by Feefo for consistently achieving a score of 95% or higher three years in a row!

What are people saying about MagicBreaks

Average Customer Rating: 4.9/5
Independent Service Rating based on 212 verified reviews
Read all reviews
Independent Service Rating based on 212 verified reviews
Customer rating:
"Good knowledge of what customers want for a great holiday and made sure everything was covered thank you Dawn"
Customer rating:
"Saw the holiday direct with the supplier and just called Magic Breaks on the off chance and they got me a better deal even with all the perks. Speedy communication and efficient, no searching around the holiday was booked within the hour. Thanks Adam."
Customer rating:
"Magic Break’s were very good online helping us to source the best price for our break. All paperwork came through very quickly and the follow up was exemplary."
Hi there,

Thank you for choosing MagicBreaks and for taking the time to share your feedback and 5* rating.

We are delighted to know that our dedicated team ere on hand to assist with your booking, in looking for the most competitive rate available.

We remain at your disposal should you need anything further in the meantime and wish you a truly magical trip.

Kind regards,
Christina
Customer rating:
"Efficient and effective, booking was easy, confirmation of booking via email received in 5 mins"
Hello there,

Thank you for choosing MagicBreaks and for taking the time to share your great feedback with our services.

We are delighted to know that our team were on hand to assist, making for a efficient and effective booking experience.

We remain at your disposal should you need anything further in the meantime.

Kind regards, Christina
Customer rating:
"Very good exellent good expirieens Berry good"
Hi there,

Thank you for booking with MagicBreaks and for taking the time to share your great feedback with our services.

We are thrilled to know that you had a great experience booking with and remain at your disposal should you need anything further.

Kind regards,
Christina
Customer rating:
"Absolute brilliant service Dawn was amazing"
Hi there,

Thank you for taking the time to share your feedback with our services.

We are delighted to know that a member of our dedicated team were on hand to assist with your booking, providing you with exceptional service, something in which we strive for.

We remain at your disposal should you need anything further in the meantime.

Kind regards,
Christina
Customer rating:
"Amazing customer service and the cheapest deals around. A clear and well laid out website made it easy to know what to book and helpful customer support meant my issue was quickly resolved."
Hi there,

Thank you for choosing MagicBreaks and for taking the time to share your great feedback with our services.

We are delighted to know that our team were on hand to assist and that you found our prices competitive.

We are also glad to hear that you found the website easy to use.

We remain at your disposal should you need anything further in the meantime.

Kind regards,
Christina
Customer rating:
"yes would use them again."
Hi there,

Thank you for booking with us here at MagicBreaks and for taking the time to share your feedback with us.

We are delighted to know that a member of our team were on hand to assist and we thank you for also recommending our services to others.

We remain at your disposal should you have any questions in the meantime.

Kind regards,
Christina
Customer rating:
"Booked a break recently and was very easy and given all the information needed. Very helpful and I’m looking forward to our break in November."
Hi there,

Thank you for choosing MagicBreaks and for taking the time to share your feedback with our services.

We are delighted to know that our team were on hand to assist with your booking, providing you with all the information you needed.

Please do not hesitate to get in touch should you need anything further. We with you a truly magical trip in the meantime.

Kind regards,
Christina
Customer rating:
"As always perfect! Changed things as I changed my mind on smaller things and just amazing from start to finish!"
Hi there,

Thank you for booking with MagicBreaks and for taking the time to share your great feedback with us.

We are thrilled to know that our team were on hand to assist with your booking from start to finish and remain at your disposal should you need anything further.

We wish you a truly magical trip in the meantime.

Kind regards,
Christina
Customer rating:
"Dawn is just amazing... She listened, executed, done!
Lovely, friendly and very professional all at the same time!!

She's on my speed dial for the next holiday plan!
Such a nice lady!!!"
Hi there,

Thank you for choosing MagicBreaks and for taking the time to share your great feedback with our services.

We are delighted to know that a member of our dedicated team were on hand to assist, providing you with exceptional customer service, something in which we strive for.

We will be sure to pass on your kind words to Dawn directly and remain at your disposal should you have any further questions.

Kind regards,
Christina
Customer rating:
"Excellent service from the team as always. Booked some car hire in Portugal for a trip I already had booked."
Hi there,

Thank you for choosing MagicBreaks and for giving our services a 5* rating.

We are very happy to know that our team were on hand to assist and remain at your disposal should you need anything further.

Kind regards,
Christina
Customer rating:
"Simon was really helpful, the website wasn’t working properly but he sorted it all out within 10 minutes and I was all booked. He even gave me a cheaky discount."
Hi there,

Thank you for choosing MagicBreaks and for taking the time to share your great feedback with our services.

We are very happy to know that a member of our dedicated team were on hand to assist with your booking in a timely manner. We will be sure to relay your kind words to Simon directly and remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina
Customer rating:
"Amy helped us all the way through booking, sorting different options and advice. Very helpful indeed."
Hi there,

Thank you for choosing MagicBreaks and for taking the time to share your great feedback with our services.

We are delighted to know that a member of our team were on hand to assist with your booking, providing helpful advice.

Please do let us know if you have any further questions, we are always happy to help.


Kind regards,
Christina
Customer rating:
"Really helpful service - I’ve never been to Disneyland before and Simon gave me lots of helpful tips!"
Hi there,

Thank you for choosing MagicBreaks and for taking the time to share your positive feedback with our services.

We are delighted to know that a member of our dedicated team were on hand to assist with your booking. We will be sure to relay your kind words to Simon directly and remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina
Customer rating:
"Booking online was impossible as the payment section just wouldn't work but spoke to Dawn and she sorted everything out.
To top it off we got a great deal too"
Hi there,

Thank you for choosing MagicBreaks and for taking the time to share your feedback with us.

We are sorry to hear that you experienced some difficulty in submitting payment online. Please do not hesitate to email christina@magicbreaks.co.uk with any further comments in relation to this, as we will then be able to look into your feedback further and investigate whether there are any technical issues we should be aware of.

We are however, delighted that a member of our dedicated team were on hand to assist and will be sure to pass on your kind words to Dawn directly.

We remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina
Customer rating:
"Great service, really knowledgable and found the best options for our family. Would recommend."
Hi there,

Thank you for choosing MagicBreaks and for taking the time to review our services.

We are very happy to know that you found our team of assistance, and to know that you were provided with exceptional customer service, something in which we strive for.

We also thank you for recommending our services to others and wish you a truly magical trip in the meantime.

Kind regards,
Christina
Customer rating:
"Emma was amazing, started with an online chat. I asked her to call me, which she did immediately. She was really helpful."
Hi there,

Thank you for choosing MagicBreaks and for taking the time to share your feedback with our services.

We are very happy to know that a member of our dedicated team were on hand to assist and will be sure to relay your kind words to Emma directly.

Kind regards,
Christina
Customer rating:
"Was very helpful Lisa thankyou"
Hello there,

Thank you for choosing MagicBreaks and for taking the time to share your feedback with our services.

We are very happy to know that a member of our dedicated team were on hand to assist and will be sure to relay your kind words to Lisa directly.

Kind regards,
Christina
Customer rating:
"Rachel the person who helped us over the phone to book our Magic break was so helpful. She came up with alternatives that we hadn't considered looked at different train times. Nothing was too much trouble and having the same person deal with it all the way through was so helpful as she knew our..."
Hi there,

Thank you for booking with MagicBreaks and for taking the time to share your great feedback and 5 star rating with us.

We are delighted to know that a member of our team were on hand to assist, providing you with exceptional customer service, something in which we strive for.

Please do let us know if you have any further questions in the meantime, we are always happy to help.

Kind regards,
Christina
Customer rating:
"Amazing customer service. I couldnt fault Gemma at all. Really helpful, fast to sort any questions. Thank you so much for gettimg our holiday sorted. Shes a real asset to the company."
Hi there,

Thank you for choosing MagicBreaks and for taking the time to share your feedback with us.

We are thrilled to know that a member of our dedicated team were on hand to assist with your booking. We will be sure to pass on your kind words to Gemma directly and wish you a truly magical trip in the meantime.

Kind regards,
Christina
Customer rating:
"Easy booking process. Hope we will have a magical holiday."
Hi there,

Thank you for choosing MagicBreaks and for taking the time to share your great feedback with us.

We are very happy to know that you found the booking journey easy to use and remain at your disposal should you have any questions.

We wish you a truly magical trip in the meantime.

Kind regards,
Christina
Customer rating:
"Knowledgeable and really helpful, efficient and very friendly"
Hello there,

Thank you for choosing MagicBreaks and for taking the time to share your feedback with us.

We are thrilled to know that our team were on hand to assist, providing you with knowledgeable and efficient service.

We remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina
Customer rating:
"Great service from Scott. He was very knowledgeable and helpful"
Hi there,

Thank you for booking with us here at MagicBreaks.

We are delighted to know that a member of our dedicated team were on hand to assist and will be sure to relay your kind words to Scott directly.

Have a truly magical trip in the meantime.

Kind regards,
Christina
Customer rating:
"Amy was the best! So helpful and really helped me book my trip, thank you!"
Hi there,

Thank you for choosing MagicBreaks and for taking the time to share your great feedback with us.

We are very happy to know that a member of our dedicated team were on hand to assist, and we will be sure to relay your kind words to Amy directly.

We wish you a truly magical trip in the meantime.

Kind regards,
Christina
Customer rating:
"Dawn was very helpful, answering emails and phone calls in a timely manner. She also listened to what we wanted and gave the options. It’s just disappointing that discounted tickets for people with disabilities and carers cannot be bought through the company"
Hi there,

Thank you for choosing MagicBreaks and for taking the time to share your feedback with us.

We are delighted to know that a member of our team were on hand to assist with your booking, providing you with the exceptional level of customer service that we strive for.

Please note, we are unfortunately unable to offer customers the Carers Discount, as this programme was ended by Disney last year, we apologise for any inconvenience or disappointment caused as a result of this and remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina
Customer rating:
"Lovely scottish lady made my booking, she was very friendly and efficient"
Hi there,

Thank you for choosing MagicBreaks and for taking the time to share your feedback with us.

We are delighted to know that a member of our team were on hand to assist with your booking and remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina
Customer rating:
"Amy was incredible"
Hi there,

Thanks so much for choosing MagicBreaks and leaving a 5 star review! We're so pleased to hear that Amy was able to assist during your booking! Please let us know if you have any questions and we hope you have an amazing trip!

Kind regards,

Kian
Customer rating:
"Amy at magic breaks was so patient and helpful on live chat, email and then phone. All booked thankyou"
Hi there,

Thank you for taking the time to share your feedback with us and for choosing MagicBreaks.

We are delighted to know that a member of our dedicated team were on hand to assist, making for a smooth booking journey and remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina
Customer rating:
"Magic Breaks responded promptly to our requests for information and secured a special holiday for us at an excellent price."
Hi there,

Thank you for choosing MagicBreaks and for taking the time to share your great feedback and 5* rating with us.

We are overjoyed to know that our team were on hand to assist, providing you with prompt customer service, something in which we strive for.

Please do let us know if you have any further questions in the meantime, we are always happy to help.

Kind regards,
Christina
Customer rating:
"Amazing service as always! Always highly recommend Magic Breaks! Thank you!"
Hi there,

Thank you for choosing MagicBreaks and for taking the time to share your great feedback with us.

We are delighted to know that you received excellent customer service from our team. We would also like to thank you for recommending our services and wish you a truly magical trip in the meantime.

Kind regards,
Christina
Customer rating:
"Amazing service when I booked Eurodisney. Dawn was so helpful. She spent lots of time helping me and I never felt pressured in any way to book although I did book 😊"
Hi there,

Thank you for choosing MagicBreaks and for taking the time to share your feedback with us.

We are very happy to know that a member of our team were on hand to assist, answering any questions you may have had. We will be sure to relay your kind words to Dawn directly and remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina
Customer rating:
"Amy was really good! She gave great service and was really helpful at getting the price and transport I needed. She had to speak to Disney whilst on live chat with me but she kept me up to date regarding when she would be able to call me. I could not fault her!"
Hello there,

Thank you for choosing MagicBreaks and for taking the time to share your feedback with us.

We are delighted to know that a member of our dedicated team were on hand to assist with your booking.

We remain at your disposal should you have any further questions and wish you a truly magical trip in the meantime.

Kind regards,
Christina
Customer rating:
"Phone in and spoke with Lisa who was outstanding throughout , really friendly , helpful and dealt with my queries in a completely professional manner"
Hi there,

Thank you for taking the time to share your great feedback with us and for giving our services a 5* rating.

We are delighted to know that a member of our team were on hand to assist, providing you with exceptional customer service, something in which we strive for.

We will be sure to relay your kind words to Lisa and remain at your disposal should you have any further questions.

Kind regards,
Christina
Customer rating:
"`used the on-line chat facility for comparison purposes and then booked with the agent who called me"
Hi there,

Thank you for choosing MagicBreaks and for taking the time to share your feedback with us.

We are very happy to know that our team were on hand to assist via our live chat function and remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina
Customer rating:
"Quick easy and very helpful lady"
Hi there,

Thank you for taking the time to share your feedback with us.

We are delighted to know that you found the booking process easy and our team of assistance.

Please do let us know if you have any questions in the meantime, we are always happy to help.

Kind regards,
Christina
Customer rating:
"Absolutely brilliant and so friendly
Cannot wait to take my family here"
Thank you for choosing MagicBreaks and for taking the time to share your positive feedback with us.

We are thrilled to know that our team were on hand to assist with friendly customer service and wish you a truly magical trip in the meantime.

Kind regards,
Christina
Customer rating:
"Excellent customer services great service and smooth booking of our holiday"
Hi there,

Thank you for taking the time to share your feedback with us here at MagicBreaks.

We are very happy to know that you found the booking journey smooth and team of assistance.

Please do let us know if you have any further questions in the meantime, we are always happy to help.

Kind regards,
Christina
Customer rating:
"We were given options and our travel requirements were heard. Accommodated a large group and made sure we got our first choice of hotel and package."
Hi there,

Thank you for taking the time to share your feedback with us here at MagicBreaks.

We are very happy to know that a member of our dedicated team were on hand to assist with your booking, providing you with exceptional customer service.

We remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina
Customer rating:
"Very helpful and ask all my questions"
Thank you for choosing MagicBreaks.

We are delighted to know that our team were on hand to assist to answer any questions you may have had and wish you a magical trip in the meantime.

Kind regards,
Christina
Customer rating:
"Our agent was Emma Sorensen, she was extremely helpful from our initial questions to our booking. Emma asnwered all of our questions and talked through options with us. Her communication was excellent both on the phone and via email."
Hi there,

Thank you for choosing MagicBreaks and for taking the time to share your positive feedback with us.

We are delighted to know that a member of our team were on hand to assist, providing you with exceptional customer service, something in which we strive for.

We will be sure to relay your kind words to Emma directly and remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina
Customer rating:
"Amy was fantastic. Everything was very clear and simple and Amy ensured she checked things I hadn’t event thought about. We are so excited. Thank you Amy."
Hi there,

Thank you for taking the time to share your great feedback with us and for giving our services a 5* rating.

We are thrilled to know that a member of our team were on hand to assist, providing you with exceptional customer service, something in which we strive for.

We remain at your disposal should you have any questions in the meantime and wish you a truly magical trip.

Kind regards,
Christina
Customer rating:
"Amy who booked our break was polite friendly and knew all the answers to all the questions she also found us a great deal and helped sort the flights"
Hi there,

Thank you for choosing MagicBreaks and for taking the time to share your feedback with us.

We are very happy to know that a member of our dedicated team were on hand to assist with your booking, providing you with exceptional customer service, something in which we strive for. We will be sure to relay your kind words to Amy and wish you a truly magical trip in the meantime. Kind regards,
Christina
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