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MagicBreaks Reviews

We take your feedback seriously, your experience is very important to us.

 

We use Feefo, the independent business review experts to collate your feedback. All reviews and opinions are publicly displayed and used to calculate our customer service score which is based on the percentage of positive reviews we receive.

 

We are delighted to have been awarded the Platinum Trusted Service Award by Feefo for consistently achieving a score of 95% or higher three years in a row!

What are people saying about MagicBreaks

Average Customer Rating: 4.9/5
Independent Service Rating based on 159 verified reviews
Read all reviews
Independent Service Rating based on 159 verified reviews
Customer rating:
"Rachel at the other end the phone was more than helpful, she answered all my questions and was confident to go ahead with booking"
Thank you for the 5* review and great feedback. We hope you have a magical holiday!
Customer rating:
"The Customer support i received helped me through each stage of my booking was excellent. I now have the perfect surprise for my children."
Thank you for taking the time to leave a review of your customer service experience with us. We wish you a magical holiday and hope the children love their surprise!
Customer rating:
"The original trip has been delayed/cancelled now due to COVID restrictions and closure of Disneyland Paris but Faye Foat was always very professional and responsive to any questions or concerns that we had."
Thank you for taking the time to leave your feedback with us. If you have some further feedback on how we could have achieved 5* we would love to hear it? We're always trying to improve our customers experience and strive to offer 5* service to all our customers.
Customer rating:
"Second time booking with magicbreaks as our first trip was cancelled, after receiving a refund thought we’d try again......very helpful staff and great service"
We're so pleased to hear you have chosen to re-book with us. We wish you a magical holiday!
Customer rating:
"Have been using magic breaks for a few years now and always found them very competitive and have a great customer service!!"
Thank you for the 5* review. It's great to hear you have booked with us before. We hope to hear from you again soon.
Customer rating:
"They sorted a problem out straight away for me , Very quick to reply to my email.Very good customer service ."
That's great to hear! We wish you a magical holiday and hope to hear from you again soon.
Customer rating:
"Used the website and live chat function, they were great helped me find the right break and the best deal they had!"
Thank you for sharing your feedback with us, we're really pleased to hear our website and live chat function were useful to you. We wish you a magical holiday with us.
Customer rating:
"Fantastic service Very friendly informative knowledgeable service.Always replied when I emailed Great communications."
Thank you for sharing this great feedback, we really appreciate hearing your thoughts on your experience when booking with us.
Customer rating:
"We always book with Belinda - always fantastic service *****"
Thank you for taking the time to share your experience when booking with Belinda. We will be sure to pass on your kind comments.
Customer rating:
"Easy to find and compare hotels, prices and deals. It was then easy to complete the booking online. Looking forward to holidaying with you again."
Thank you for taking the time to share your feedback on your recent booking experience. We wish you a magical holiday.
Customer rating:
"Very helpful and found me a great deal. Very easy to book too"
Thank you for sharing your feedback. We're pleased to hear that you secured a great deal. We wish you a magical holiday. Please do get in touch with us if you have any questions before you travel.
Customer rating:
"Extremely efficient and helpful service. Reassuring under the present Coronavirus pandemic which has provided greater confidence in making an advance booking."
Thank you for your 5* review. We're so pleased to hear you received our high level of customer service. We wish you a magical holiday. We're here to answer any questions you have before you travel.
Customer rating:
"Very efficient service to change accomodation over when the black Friday deals came out.Nothing was too much trouble and this was done very quickly."
We're so pleased to hear you were able to benefit from our Black Friday offers. Thank you for taking the time to leave a review, we really appreciate hearing our customers feedback. We wish you a magical holiday!
Customer rating:
"Denise was just excellent from start to finish very helpful an knowledgable even after booking she emailed me with a cheaper price that saved me a lot of money."
Thank you for sharing your feedback on your experience booking with Denise. We will share this with her. We wish you a magical holiday, please do get in touch if you have any further questions.
Customer rating:
"They were really helpful and managed to get us we wanted ,after calling us back .Karen who we dealt with was very experienced in her knowledge"
Thank you for taking the time to share your feedback. We will pass on your kind words to Karen. We wish you a magical holiday!
Customer rating:
"I was able to discuss my trip to Disneyland Paris and change the dates without any fuss and Amy was professional and helpful. Everything she said she would do was done and information emailed to me. I’m now looking forward to my trip next year with new enthusiasm"
Thank you for taking the time to leave a review, we really do appreciate hearing your feedback. Your kind words will be passed on to Amy and we're pleased you're looking forward to your break next year!
Customer rating:
"I will for sure recommend you! Belinda was so nice! And what a service that she called me! Also great help with the payment! I can' t wait to go to Disney next year. I will for sure book with magicBreaks agian."
Thank you for sharing such a lovely review. We will pass on your kind comments to Belinda, who is a valued member of our team. We look forward to hearing from you when you're ready to book your next magical break.

Kind regards,

Anna
Customer rating:
"Extremely helpful nothing was too much trouble. Explained everything well."
Thank you for sharing your experience with us here at MagicBreaks,.

We are delighted to know that our team were on hand to assist, providing you with exceptionally helpful service and remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina
Customer rating:
"Good service. After spending a lot of money. You’re left Waiting to long for a confirmation email which is quiet nerving."
Hi there, Thank you for taking the time to share your feedback with us here at MagicBreaks.

Pease note, once a booking has been made online, an email is sent to confirm that we have received your booking request. We ordinarily allow up to 48 hours to issue a booking confirmation, in which case, may we please confirm how long after you made your booking, did you receive your confirmation.

Please let us know if you have any further questions in the meantime.

Kind regards,
Christina
Customer rating:
"Louise got back to me really quickly with lots of quotes and we ended up with a great deal and money off a future holiday."
Hi there,

Thank you for taking the time to share your feedback with us here at MagicBreaks.

We are happy to know that a member of our dedicated team were on hand to assist and to know that you found our prices competitive and offers, namely our September SuperDeals of appeal.

We remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina
Customer rating:
"The lady that delta with me know I was on my dinner break and that I only had 40 minutes she did everything with professional advice and attitude she was amazing"
Hi there, thank you for taking the time to share your feedback with us here at MagicBreaks.

We are delighted to know that a member of our team were on hand to assist in helping you book your magical trip in a professional and efficient manner.

We remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina
Customer rating:
"Excellent Irene was so helpful and tailor made our break for our needs giving us options at the same time. So polite and interested in us too first class customer service."
Thank you so much for taking the time to share your feedback with us.

We are delighted to know that a member of our dedicated team were on hand to assist, providing you with exceptional customer service, in arranging a trip that best suited you needs.

We remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina
Customer rating:
"Booking was easy, and upcoming questions had been answered at once.
So by now I'm very satisfied, and waiting for the results of my booking in Paris."
Thank you for taking the time to share your feedback with us here at MagicBreaks.

We are delighted to know that our team were on hand to assist in answering any questions you may have had and remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina
Customer rating:
"Our request was taken care of promptly and efficiently. We had to reschedule our vacation because of the Covid-19 to a later date. The team facilitated the change for us in a stress free manner. They were a silver lining in our Covid-19 travel experience."
Thank you so much for taking the time to share your feedback with us here at MagicBreaks.

We are very happy to know that our team were on hand to assist with your booking during these unprecedented times and remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina
Customer rating:
"Louise was very helpful with the online chat. She then offered to phone me back and answer all my questions and then book my holiday."
Hi there,

Thank you for taking the time to share your feedback with us.

We are delighted to know that a member of our dedicated team were on hand to assist through the live chat function, with any questions you may have had and wish you a truly magical trip in the meantime.

Kind regards,
Christina
Customer rating:
"I absolutely could not fault the customer service that magic breaks have provided. I called to enquire about a package, had the details emailed to me for future reference and was able to book via email when I was ready. Rachel was so helpful, answered our many questions and we can’t wait to go to..."
Hi there,

Thank you for taking the time to share your feedback with us here at MagicBreaks.

We are absolutely delighted to know that a member of our team were on hand to assist.

We will be sure to pass on your great words to Rachel and remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina
Customer rating:
"Very good personal service excellent"
Thank you for sharing your experience booking with us here at MagicBreaks.

We are delighted to know that our dedicated team were on hand to assist, providing you with an excellent level of service.

Please do let us know if you have any further questions in the meantime, we are always happy to help.

Kind regards,Christina
Customer rating:
"Yanina dealt with us and she couldn’t do enough to help us after our flight was cancelled she rearranged our booking for us very friendly and sorted out our problem very quickly"
Thank you for taking the time to share your experience with us.

We are extremely happy to know that a member of our team were on hand to assist, providing you with exceptional customer service, something in which we strive for.

We will be sure to pass on your kind words to Yanina and remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina
Customer rating:
"Easy to book, i also had to make a slight amendment which was done instantly"
Thank you for sharing your feedback with us.

We are happy to know that you found the booking process easy to use and any amendments were made swiftly.

We wish you a truly magical trip in the meantime.

Kind regards,
Christina
Customer rating:
"We have used magic breaks for the last 3 years , always been amazing customer service and really easy booking process"
Thank you so much for taking the time to share your feedback with us here at MagicBreaks.

We are delighted to have been a part of your magical journey for the last 3 years and are happy to know our team were of assistance. Please do let us know if you have any questions in the meantime, we are always happy to help.

Kind regards,
Christina
Customer rating:
"Very good customer service and information provided during the booking process was very clear. Sadly due to COVID-19 there were some restrictions both in the hotel and at the Disney resort."
Thank you for sharing your feedback with us.

We are happy to know that our team were on hand to assist, providing you with exceptional service to ensure the booking process was clear and easy.

We look forward to hearing from you again soon.

Kind regards,
Christina
Customer rating:
"Having cancelled last years visit because of covid magic breaks were so helpful and gave us an almost immediate refund I had no doubts about rebooking. The agent who helped us book Easter 2021, Belinda Winters, was so understanding and reassuring. She patiently found us a great deal for 17 customers..."
Thank you for taking the time to share your experience with us.

We are extremely happy to know that a member of our team were on hand to assist, providing you with exceptional customer service, something in which we strive for.

We will be sure to pass on your kind words to Belinda and remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina
Customer rating:
"The services are premium, don't know if the merit belong to the Company or to their employees...in my case Amy S (hope correctly wrote her name)...for sure she knows very well how to treat a customer and she struggled to help me...a lot of my previous experiences with the Companies are...what the heck..."
Thank you for taking the time to share your experience with us.

We are extremely happy to know that a member of our team were on hand to assist, providing you with exceptional customer service, something in which we strive for.

We will be sure to pass on your kind words to Amy and remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina
Customer rating:
"Friendly and helpful"
Thank you for sharing your feedback and for giving us a 5* rating.

We are glad to have been of assistance and wish you a truly magical trip.

Kind regards,
Christina
Customer rating:
"Louise looked after us on our whole booking journey. She is a real asset to MagicBreaks providing an excellent customer service. Speak to Louise if she’s available!"
Thank you for sharing your feedback and for leaving us a 5* rating.

We are overjoyed to hear that a member of our dedicated team were on hand to assist, providing you with exceptional customer service, something in which we strive for.

We will be sure to relay your kind words to Louise and remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina
Customer rating:
"Magic breaks are excellent I wouldn’t book a trip with anyone else to Disneyland Paris it was a greet experience every question I asked got answered it was just a excellent service thanks again Louise she is a absolute asset to the company"
Thank you so much for taking the time to share your feedback with us here at MagicBreaks.

We are delighted to know that you had an exceptional booking experience and to know that our team were on hand in providing excellent customer service.

We will be sure to pass on your kind words to Louise and remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina
Customer rating:
"They helped me out with every question I have about planning a trip to Disneyland as I’ve never planned a holiday before. Booking was straight forward and I hope the holiday is a go ahead next year."
Thank you for taking the time to share your feedback with us.

We are glad to know you found the booking journey straightforward and team of assistance in answering any questions you may have had.

We remain at your disposal should you have any further questions and wish you a truly magical trip in the meantime.

Kind regards,
Christina
Customer rating:
"I emailed in to enquire about going via the tunnel crossing the day before we wanted our hotel stay to start and Simon was really helpful and accommodating ensuring that our trip suited our requirements. He was prompt and friendly and even told us how we could save a little more on our holiday which..."
Thank you for taking the time to share your feedback with us.

We are delighted to know that a member of our dedicated team were on hand to assist, providing you with exceptional customer service. We will be sure to pass on your kind words to Simon.

Please do let us know should you have any further questions in the meantime, we are always happy to help.

Kind regards,
Christina
Customer rating:
"Amy at magic breaks was very professional, extremely helpful and answered all my questions before going ahead and booking. I've never booked through them before but would highly recommend them and would book with them again"
Hi there,

Thank you for taking the time to share your feedback and for recommending our services.

We are delighted to know that a member of our dedicated team were on hand to assist, providing you with exceptional customer service.

Please do let us know should you have any further questions in the meantime, we are always happy to help.

Kind regards,
Christina
Customer rating:
"My preferred travelling date was not available, but
Jason Evetts was very helpful & managed to find the same package on an alternative date which made our family very happy."
Hi there,

Thank you for taking the time to share your feedback with us.

We are delighted to know that a member of our dedicated team were on hand to assist during these unprecedented times.

Please do let us know should you have any further questions in the meantime, we are always happy to help.

Kind regards,
Christina
Customer rating:
"Sue was very helpful and got me a great deal on a last minute trip to Disneyland Paris."
Hi there,

Thank you for taking the time to share your feedback with us.

We are happy to know that a member of our dedicated team were on hand to assist in finding you a great deal to Disneyland Paris.

We will be sure to pass on your kind words to Sue and hope you have a truly magical trip.

Kind regards,
Christina
Customer rating:
"So far very easy booking online .when needed to speak to someone about park reservations they put my mind at rest as it is all included in package deal."
Thank you for sharing your feedback with us.

We are delighted to know that you found the online booking journey easy and team of assistance in booking your perfect trip.

We remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina
Customer rating:
"Very helpful operator, helped sort out what's the best deal for me and my family.
Very polite, well mannered not pushy, would recommend"
Hi there,

Thank you for taking the time to share your feedback and for recommending our services.

We are delighted to know that a member of our dedicated team were on hand to assist, providing you with exceptional customer service.

Please do let us know should you have any further questions in the meantime, we are always happy to help.

Kind regards,
Christina
Customer rating:
"The service was very speedy and easy to complete - very good web site."
Thank you so much for sharing your feedback with us.

We are delighted to know that you found our website good and easy to use, as well as our team of assistance in providing efficient service.

We remain at you disposal should you have any further questions.

Kind regards,
Christina
Customer rating:
"Confirmed our travel arrangements within 24 hours of our booking, even answered a follow up question within minutes, excellent customer service"
Thank you so much for taking the time to share your feedback with us here at MagicBreaks.

We are delighted to know that you found the booking journey straightforward and team of assistance.

We hope you have a truly magical trip.

Kind regards,
Christina
Customer rating:
"Irene was lovely and really helpful with queries.
Now waiting to sort out carers discount which would be better if could sort out at the same time rather than back and forth with disney."
Hi there, Thank you for choosing MagicBreaks, we are delighted to know that a member of our team, were on hand to assist.

We appreciate your feedback, however please note it is mandatory for the carers discount to be forwarded on to Disney for review and approval which can take a number of weeks. We truly appreciate your patience and understanding.

We remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina
Customer rating:
"Janinne was very friendly and helpful when I made the initial enquiry and answered all my questions even at a time of day that i wouldn`t have expected her to be working
Nothing was too much trouble
This was our first time of using Magic breaks and I am sure we will use them again"
Hi there,Thank you for sharing your feedback with us and for giving us a 5* rating.

We are delighted to know that a member of our team were on hand to assist with any questions you may have had, in finding the perfect trip for you.

We remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina
Customer rating:
"I was given all my options to book my DLRP visit. My advisor was very polite and helpful. My questions were answered well and to my satisfaction. Definitely will use this agent again."
Hi there,

Thank you for sharing your feedback with us here at MagicBreaks.

We are extremely happy to know that a member of our team were on hand to assist, providing you with exceptional customer service, something in which we strive for.

We hope you have a truly magical trip and remain at your disposal should you have a further questions in the meantime.

Kind regards,
Christina
Customer rating:
"Really helpful we feel valued and the advisor cared about our holiday"
Thank you for taking the time to share your feedback with us and for giving us a 5* rating.

We are very happy to know that a member of our team were on hand to assist and hope you have a truly magical trip in the meantime.

Kind regards,
Christina
Customer rating:
"I have booked two trips to DLP with them and our first one was without any issue at all. Brilliant! So good that we came straight back for our second booking and they answered queries quickly and easily! The best! 🌟"
Hi there,

Thank you so much for choosing MagicBreaks to be a part of your magical journey on numerous occasions and for taking the time to share your feedback with us. We are delighted to know that our team were on hand to assist in answering any questions you may have had. We hope you have a truly wonderful trip in the meantime.

Kind regards,
Christina
Customer rating:
"Very good service from the start of my booking Thankyou"
Hi there,

Thank you so much for taking the time to share your feedback with us here at MagicBreaks.

We are very happy to know that our team were on hand to assist, providing exceptional feedback from start to finish.

We remain at your disposal should you have any further questions in the meantime and hope you have have a truly magical trip! Kind regards,
Christina
Customer rating:
"Excellent prompt service received from Adam. Very attentive and extremely knowledgeable. I book with this company every year whether its a holiday, transfer or car hire because I trust them and know that they will provide me with a great service above and beyond my expectations. Always contactable and..."
Hi there,

Thank you so much for taking the time to share your feedback with us here at MagicBreaks.

We are very happy to know that a member of our dedicated team were on hand to assist, providing you with exceptional customer service. We will be sure to pass on your kind words to Adam and remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina
Customer rating:
"Gail was brilliant. She made sure that we got the best value deal possible. She was very attentive and did her absolute best. Would highly recommend to anyone."
Hi there, thank you for choosing MagicBreaks and for sharing your experience booking with us. We are delighted to know that a member of our team were on hand to assist, we will be sure to pass on your kind words to Gail.

We remain at your disposal should you have any questions in the meantime and wish you a truly magical trip.

Kindest regards,
Christina
Customer rating:
"Amy has been magnificent, going above and beyond to answer any queries. I’ve been emailing her for well over a year for various things regarding the trip and she’s always replied. Just recently got our try to Disneyland Paris booked. Can’t recommend her enough."
Hi there, thank you for choosing MagicBreaks and for sharing your experience booking with us. We are delighted to know that a member of our team were on hand to assist, we will be sure to pass on your kind words to Amy.

We remain at your disposal should you have any questions in the meantime and wish you a truly magical trip.

Kindest regards,
Christina
Customer rating:
"Jason made the process really easy and gave me all of the options available to help me make an informed choice."
Hi there,

Thank you for taking the time to share your feedback with us here at MagicBreaks.

We are delighted to know that a member of our team were on hand to assist. We will be sure to pass on your kind words to Jason and remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina
Customer rating:
"Rep was friendly and gave me various options, 1st claSS SERVICE"
Hi there, thank you for choosing MagicBreaks and for sharing your experience booking with us. We are delighted to know that a member of our team were on hand to assist, providing you with exceptional customer service.

We would greatly appreciate if you could also share your feedback on Trustpilot: https://uk.trustpilot.com/review/magicbreaks.co.uk

We remain at your disposal should you have any questions in the meantime.

Kindest regards,
Christina
Customer rating:
"This will be the 4 th trip I have taken to Disneyland Paris through you and every time I book I have a fantastic holiday all runs really smoothly from start to finish really magical. X"
Hi there,

Thank you so much for taking the time to share your feedback with us.

We are very happy to know that we have been a part of your magical journey on numerous occasions and hope you have a truly wonderful trip.

Please do let us know should you have any questions, we are always happy to help.

Kind regards,
Christina
Customer rating:
"We used MagicBreaks last year for our Disneyland Paris trip and they were brilliant so when it came to booking for this year there's no other company I would book with. Great deals, extremely helpful and lovely staff and they always get back to you quickly."
Hi there, thank you for choosing MagicBreaks and for sharing your experience booking with us. We are delighted to know that our team were on hand to assist and that you found our prices competitive.

We would greatly appreciate if you could also share your feedback on Trustpilot: https://uk.trustpilot.com/review/magicbreaks.co.uk

We remain at your disposal should you have any questions in the meantime.

Kindest regards,
Christina
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