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We take your feedback seriously, your experience is very important to us.

We use Feefo, the independent business review experts to collate your feedback. All reviews and opinions are publicly displayed and used to calculate our customer service score which is based on the percentage of positive reviews we receive.

This year we were delighted to be awarded a Gold Trusted Service Award by Feefo, for consistently achieving a score of 95% or higher.

What are people saying about MagicBreaks?

Your experience in booking with MagicBreaks | Rating:
Customer comment: Very helpful lady, knew exactly what I needed and had some great helpful tips on how to plan my holiday Read more
Support team reply: Hi there,

Thank you for taking the time to share your feedback with us.

We are delighted to know that a member of our team were on hand to assist in making your booking.

Please do let us know should you have any further questions in the meantime.

We wish you a truly magical trip.

Kind regards,
Christina


Your experience in booking with MagicBreaks | Rating:
Customer comment: Very easy to use and reply super quick when I wanted to add a note about my friends 21st birthday Read more
Support team reply: Hi there,

Thank you for sharing your feedback with us.

We are delighted to know that you found the booking process both quick and easy and wish you a truly magical trip in the meantime.

Kind regards,
Christina


Your experience in booking with MagicBreaks | Rating:
Customer comment: I absolutely could not fault the customer service that magic breaks have provided. I called to enquire about a package, had the details emailed to me for future reference and was able to book via email when I was ready. Rachel was so helpful, answered our many questions and we can’t wait to go to... Read more
Support team reply: Hi there,

Thank you for taking the time to share your feedback with us here at MagicBreaks.

We are absolutely delighted to know that a member of our team were on hand to assist.

We will be sure to pass on your great words to Rachel and remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina


Your experience in booking with MagicBreaks | Rating:
Customer comment: I booked my holiday on Sunday for 9 days later. By Monday morning my booking was confirmed and a few hours later all my travel documents were with me ready to print. Totally efficient. My only tiny gripe is that the Eurotunnel crossing was advertised as free, but when priced without Eurotunnel the... Read more
Support team reply: Hi there,

Thank you for taking the time to share your feedback with us.

We are delighted to know that you found the booking process both easy and efficient.

Please note the free Eurotunnel crossing offer was valid for new bookings made by 31st July, over £1,500 in value. Please be assured that we value all customer feedback and do our utmost best to ensure all messaging is both clear and consistent.

We hope you have a truly magical trip and hope to hear from you again soon.

Kind regards,
Christina


Your experience in booking with MagicBreaks | Rating:
Customer comment: Very good personal service excellent Read more
Support team reply: Thank you for sharing your experience booking with us here at MagicBreaks.

We are delighted to know that our dedicated team were on hand to assist, providing you with an excellent level of service.

Please do let us know if you have any further questions in the meantime, we are always happy to help.

Kind regards,Christina


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