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MagicBreaks Reviews

We take your feedback seriously, your experience is very important to us.

 

We use Feefo, the independent business review experts to collate your feedback. All reviews and opinions are publicly displayed and used to calculate our customer service score which is based on the percentage of positive reviews we receive.

 

We are delighted to have been awarded the Platinum Trusted Service Award by Feefo for consistently achieving a score of 95% or higher three years in a row!

What are people saying about MagicBreaks

Average Customer Rating: 4.8/5
Independent Service Rating based on 102 verified reviews
Read all reviews
Independent Service Rating based on 102 verified reviews
Customer rating:
"Splendid work by Lisa in the Magic Breaks team in working through some difficult challenges on dates and pricing."
Customer rating:
"Excellent from start to finish"
Thank you for the great feedback and 5* review!
Customer rating:
"Couldn’t book online as a error kept coming up but a very polite and helpful customer service person booked over the phone in very little time."
Thank you for sharing your feedback with us. We'd be really grateful if you could share the error you experienced online in more detail with us on anna@magicbreaks.co.uk.
Customer rating:
"I would recommend them and this is the 2nd time I have used them. They are helpful and nothing seems to much for them."
Thank you for taking the time to leave your feedback. We're so pleased to hear that you were happy with your MagicBreaks experience and have chosen to book with us for a second time. We wish you a magical holiday!
Customer rating:
"We had compared many aspects of a holiday to Disney separately but decided to go with magicbreaks as I had a lot of concerns, the staff member Emma S addressed all of them for me.

We have a son that has adhd and ASD and so she talked me through all the processes involved to help make..."
Thank you for taking the time to share your recent booking experience with us, we're so pleased Emma was able to assist you and answer all your questions, we hope you're looking forward to a magical break!
Customer rating:
"Lisa helped me with my booking, she was friendly and efficient and made the whole process very smooth."
Thank you for sharing your recent experience with us. We will pass on your kind words to Lisa. We wish you a magical holiday.
Customer rating:
"Lisa was extremely helpful and very easy to talk too when booking our holiday and answering any questions we had. Brilliant customer service ❤️"
We're so pleased to hear this, thank you for sharing your recent experience. We will pass on your kind words to Lisa.
Customer rating:
"The agent we dealt with, Dawn, was very efficient and helpful. She made us feel like we were special customers."
Thank you for sharing your feedback with us, Dawn is a great asset to the team.
Customer rating:
"Dawn was lovely and very attentive even when I have gone back to her with more questions"
Thank you for taking the time to share your feedback on your recent booking experience, we will pass on your kind comments to Dawn.
Customer rating:
"Great customer service. Answered all of my queries quickly and promptly."
That's great to hear, thank you for sharing your recent experience with us.
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