Services in Disney® Parks
Upon arrival at the Disney® Parks, to board the attractions, proceed to Donald Desk, City Hall or Studio Services with your companion(s) - one of whom should be an able-bodied adult at least 18 years of age.
A reception Cast Member (Disneyland® Paris employee) will give you information about accessibility to attractions and, if necessary, an Access Card.
Please note that if you are staying at a Disney® Hotel, the disabled priority card and the easy access card can now be issued at all Disney® Hotels when you check-in at reception prior to visiting the Disney® Parks.
To receive a Priority Card, you must present your disability card or medical certificate. For further details please take a look at the Disneyland® Park and Walt Disney Studios® Park Accessibility Maps.
Access to Attractions
Disneyland® Paris issues two different types of Access Card (Priority Cards and Easy Access Cards), which allow disabled guests to access certain attractions via specially-adapted entrances. Each attraction has its own access arrangements.
Priority Card: for disabled guests (anyone who is officially registered as disabled)
Easy Access Card: for guests with a temporary illness
For safety reasons, to board the attractions, all visitors must be accompanied by at least one able-bodied person over the age of 18 who is able to help them. This is relevant to all visitors with:
Reduced mobility or visual impairment (blind)
A cognitive or mental health disorder*
A behaviour disorder or autism*
A learning disability*
*except for certain attractions where that person may accompany several people with disabilities (see the specific details for each attraction in the Disneyland® Park and Walt Disney Studios® Park Accessibility Maps.
Please note that some attractions may have low-light areas, flashing lights or loud sound effects. Companions should pay particular attention to all these factors when preparing for the stay.
All Disneyland® Paris shops are easy to access. Don't hesitate to ask a Cast Member if you need help or additional information.
For more information call us on 0330 880 5001.