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General Information > Guests with Additional Needs

 

 

Guests with Additional Needs

Walt Disney World Resort in Florida is committed to providing access and accommodation for as many guests as possible. 

 

 

Accessible Rooms

Wheelchair Accessible with Tub (plus option for hearing accessibility): This room is equipped with a wheelchair accessible route in room, and grab bars at toilet and tub. Optional communication features for guests with hearing disabilities include: visual alarm; visual door knock/door bell alert; visual telephone call alert; a telephone with volume control; and electrical outlet near telephone jack. TTY equipment is available upon request at check-in.

 

Wheelchair Accessible with Roll-in Shower (plus option for hearing accessibility): This room is equipped with a wheelchair accessible route in room, and grab bars at toilet and in shower. Optional communication features for guests with hearing disabilities include: visual alarm; visual door knock/door bell alert; visual telephone call alert; a telephone with volume control; and electrical outlet near telephone jack. TTY equipment is available upon request at check-in.

 

Hearing Accessible (with visual alarms and notifications): This room is equipped with communication features for guests with hearing disabilities: visual alarm; visual door knock/door bell alert; visual telephone call alert; a telephone with volume control; and electrical outlet near telephone jack. TTY equipment is available upon request at check-in.

 

Florida Special Accessible Room (plus option for hearing accessibility): This room is equipped with toilet grab bars, an open bed frame and lower toilet height. A portable raised toilet seat is available upon request. Optional communication features for guests with hearing disabilities include: visual alarm; visual door knock/door bell alert; visual telephone call alert; a telephone with volume control; and electrical outlet near telephone jack. TTY equipment is available upon request at check-in.

 

 

Services for Guests with Hearing Disabilities

Assistive Listening, Sign Language interpretation and more are available to help Guests with hearing disabilities.

 

Guest Room Amenities: Upon request, Guest Rooms at Disney Resort Hotels can be equipped with door knock and phone alerts, phone amplifiers, bed shaker notification, a strobe light smoke detector and a Text Typewriter (TTY) telephone.

 

Assistive Listening: Disney’s Handheld Devices feature Assistive Listening, which amplifies sound through headphones or an induction loop at specific theme park attractions. Recommended for Guests with mild to moderate hearing loss, Disney’s Handheld Devices are available from Guest Relations at all 4 theme parks on a first-come, first-served basis. There is a fully-refundable $25 daily deposit for use.

 

Handheld Captioning: Disney’s Handheld Devices feature Handheld Captioning, a portable captioning system which displays on-screen text in locations at select theaters and attractions. This service is available from Guest Relations at all 4 theme parks on a first-come, first-served basis. There is a fully-refundable $25 daily deposit for use.

 

Sign Language Interpretation: Walt Disney World Resort in Florida provides Sign Language interpretation for our Guests at specific live theme park shows on a rotating basis as follows:

Disney's Animal Kingdom Park: Tuesdays and Saturdays

Disney's Hollywood Studios:  Sundays and Wednesdays

Epcot:  Fridays

Magic Kingdom Park: Mondays and Thursdays

The schedule of interpreted performances is updated on a weekly basis. You can also obtain a copy of this schedule at a Walt Disney World Resort in Florida Guest Relations location upon arrival.

 

Other Services

A variety of additional services are available upon request to assist Guests with hearing disabilities:

 

Written Aids are available at the performance area or entrance for most shows and attractions. Please enquire about availability prior to experiencing an attraction or show.

 

Text Typewriters (TTYs) are available at select pay phone locations and at Guest Relations.

 

Reflective Captioning is available at select theater-style attractions and serves as an alternate service to Handheld Captioning. Please enquire about availability prior to experiencing an attraction or show.

 

Service Animals: Trained service animals are welcome in most locations throughout Walt Disney World Resort in Florida.

 

 

Services for Guests with Visual Disabilities

Guests with visual disabilities can maximize their enjoyment of our parks with tools that include Audio Description, Braille maps and more.

 

Audio Description: Walt Disney World Resort in Florida Parks offer Audio Description through a Disney handheld device, which provides supplemental audio by describing visual elements such as actions, settings and scene changes. It works with existing show audio at specific theme park attractions, entertainment and other popular locations. Disney handheld devices are available from Guest Relations at all 4 theme parks on a first-come, first-served basis. There is a fully refundable $25 daily deposit for use.

 

Braille Guidebooks: Walt Disney World Resort in Florida theme parks offer Braille Guidebooks printed in large text as well as Braille and feature descriptions of attractions, restaurants and stores. Braille Guidebooks are available from Guest Relations at all 4 theme parks on a first-come, first-served basis. There is a fully refundable $25 daily deposit for use.

 

Portable Tactile Map Booklets: Walt Disney World Resort in Florida theme parks offer Portable Tactile Map Booklets which feature a tactile representation of building boundaries, walkways and landmarks for each land/area of the theme parks. Portable Tactile Map Booklets are available from Guest Relations at all 4 theme parks on a first-come, first-served basis. There is a fully refundable $25 daily deposit for use.

 

Stationary Braille Maps: Walt Disney World Resort in Florida theme parks, Disney Springs and the ESPN Wide World of Sports Complex offer Stationary Braille Maps featuring large print with a clear Braille overlay and raised graphics to highlight key landmarks and attractions. There are also listings for First Aid, restrooms, Service Animal Relief Areas and Guest Relations/Guest Services. Braille Maps can be found at or near Guest Relations/Guest Services locations. Ask a Cast Member for additional locations as each theme park or property typically has 2 maps.

 

 

Services for Guests with Mobility Disabilities

Helpful services and access options are available throughout Walt Disney World Resort in Florida for Guests with mobility disabilities.

 

Attraction Access Categories

Walt Disney World Resort in Florida attractions offer access for Guests with mobility disabilities in the following categories: Must transfer from wheelchair/ECV to ride vehicle Must transfer from ECV to wheelchair Must transfer from ECV to wheelchair, and from wheelchair to ride vehicle

 

May Remain in Wheelchair/ECV

These attractions allow Guests to remain in their wheelchair or Electric Conveyance Vehicle (ECV) during the experience.

 

Magic Kingdom Park: Jungle Cruise, Walt Disney’s Enchanted Tiki Room, Country Bear Jamboree, Raft to Tom Sawyer Island, The Hall of Presidents, Liberty Square Riverboat, Mickey's PhilharMagic®, Walt Disney's Carousel of Progress, Monsters, Inc. Laugh Floor®.

 

Epcot: Advanced Training Lab, Innoventions, The Seas with Nemo & Friends® (Turtle Talk with Crush and Bruce’s Shark World), Journey Into Imagination with Figment, ImageWorks – The "What If" Labs, Mexico Folk Art Gallery, Stave Church Gallery, Reflections of China, House of Whispering Willows, The American Adventure, America Gardens Theatre, Bijutsu-kan Gallery, Gallery of Arts and History and Impressions de France, O Canada!

 

Disney’s Hollywood Studios: Indiana Jones™ Epic Stunt Spectacular! Muppet*Vision 3D, Walt Disney Presents, Voyage of the Little Mermaid, Disney Junior – Live on Stage! Beauty and the Beast – Live on Stage, Fantasmic and Star Wars Launch Bay.

 

Disney’s Animal Kingdom Park: Tree of Life Garden, Discovery Island® Trails, It's Tough to be a Bug!®, Festival of the Lion King, The Boneyard, Dino-Sue, Fossil Fun Games, Finding Nemo – The Musical, Gorilla Falls Exploration Trail, Wildlife Express Train, Maharajah Jungle Trek®, Conservation Station® and Rivers of Light.

 

Disney’s Blizzard Beach Water Park: Tike’s Peak

 

Must Be Ambulatory

These attractions require Guests to walk by themselves or be assisted by members of their party.

 

Magic Kingdom Park: Swiss Family Treehouse, Tom Sawyer Island, Peter Pan's Flight® and Tomorrowland Transit Authority PeopleMover.

 

Disney’s Blizzard Beach Water Park: Summit Plummet and Downhill Double Dipper

 

Disney’s Typhoon Lagoon Water Park: Keelhaul Falls, Mayday Falls, Gangplank Falls, Humunga Kowabunga, Storm Slides and Bay Slides.

 

Must Transfer from Wheelchair/ECV to Ride Vehicle

These attractions require Guests to transfer from their wheelchair or ECV—by themselves or with assistance from their party—to a ride vehicle.

 

Magic Kingdom Park: Main Street Vehicles, Big Thunder Mountain Railroad®, Splash Mountain® (transfer device also available), Haunted Mansion®, The Barnstormer, Dumbo the Flying Elephant®, Mad Tea Party (transfer device also available), Astro Orbiter, Tomorrowland Speedway (transfer device also available) and Seven Dwarfs Mine Train.

 

Epcot: Soarin'®, Mission: SPACE® (transfer device also available), Test Track and Frozen Ever After.

 

Disney’s Hollywood Studios: Alien Swirling Saucers, Mickey & Minnie's Runaway Railway and The Twilight Zone Tower of Terror™.

 

Disney’s Animal Kingdom Park: Kali River Rapids® (transfer device also available), Expedition Everest – Legend of the Forbidden Mountain®, Primeval Whirl, Na'vi River Journey (transfer device also available) and DINOSAUR.

 

Disney's Blizzard Beach Water Park: Slush Gusher, Teamboat Springs, Toboggan Racers, Snow Stormers, Runoff Rapids, Cross Country Creek and Teamboat Springs.

 

Disney’s Typhoon Lagoon Water Park: Castaway Creek, Crush ‘n’ Gusher and Miss Adventure Falls.

 

Wheelchair and ECV Accessibility with Walt Disney World Resort in Florida Transportation

Most of the transportation systems at the Walt Disney World Resort in Florida are accessible to Guests with disabilities.

 

Bus Access: All bus routes are serviced by buses equipped to accommodate various types of wheelchairs and ECVs/scooters within the following guidelines: The mobility device must fit the lift without being forced. The mobility device must be securely fastened in the onboard restraints. Most buses can hold up to 2 mobility devices in the securement areas. It is recommended that Guests using an ECV/scooter transfer to a bus seat while onboard. Guests using canes, walkers, crutches or who have difficulty walking can board via the rear door. Guests should share their request to use the ramp or rear door with the bus driver before boarding.

 

Watercraft Access: Watercraft access varies depending on the type of watercraft and the existing water levels and conditions. Please contact a Disney Cast Member at the watercraft dock for information and assistance.

 

Monorail Access: Guests may access the Walt Disney World Resort in Florida monorail system by using the elevators or ramps at the Transportation and Ticket Center, Magic Kingdom Park, Epcot, Disney's Grand Floridian Resort & Spa, Disney's Polynesian Village Resort, and Disney's Contemporary Resort.

 

Disney's Magical Express Access: Disney's Magical Express motorcoaches accommodate most Guests in standard-size wheelchairs and ECVs. Please indicate if you will require a wheelchair lift to board the motorcoach when you book your Disney’s Magical Express reservation.

 

Wheelchair and ECV Rental: Wheelchairs and Electric Conveyance Vehicles (ECVs) are available to rent throughout Walt Disney World Resort.

 

Parking: Parking for Guests with disabilities is available throughout Walt Disney World Resort in Florida. A valid disability parking permit is required and standard parking rates apply.

 

 

Services for Guests with Cognitive Disabilities

Some simple services and strategies are available to give Guests with cognitive disabilities a magical experience. Walt Disney World Resort in Florida offers a host of services to help Guests with cognitive disabilities—including those on the Autism Spectrum—maximize their Resort experience. Services include...

 

Advanced Ticket Purchase: To avoid the possibility of waiting in line at ticket locations outside of park entrances, we recommend obtaining your tickets in advance.

 

Stroller and Wheelchair Rental: If necessary, your party can rent a stroller, wheelchair or ECV/motorized scooter for a day or more at Walt Disney World Resort in Florida. Designated shops are located near the main entrances of the parks. Several private rental companies are also available in the local area and can be located online within each service’s corresponding page.

 

Strollers As Wheelchairs: Guests with disabilities—including those with a cognitive disability—who need to remain in a stroller while in an attraction queue should visit the Guest Relations Lobby at the theme parks in order to obtain the appropriate identifying tag.

 

Rider Switch: Parties with more than 2 Guests may be able to take advantage of the attraction Rider Switch program, which enables you to experience an attraction while another member of your party waits with the Guest who does not ride. You then “swap” to enable the other party member to enjoy the attraction without having to wait in line again.

 

Accessing Attractions: The theme parks offer a wide variety of great shows and rides for you and your party to experience, and accessing these can be done in several ways including the use of standard queues, Disney FASTPASS Service and a Disability Access Service, as well as other accommodations based on individual service needs. In particular, the Disability Access Service is designed for Guests who are unable to tolerate extended waits at attractions due to a disability. This service allows Guests to schedule a return time that is comparable to the current queue wait for the given attraction. To learn more about the Disability Access Service—in addition to other accommodations that might be available based on the Guest with a cognitive disability’s individual service needs—please visit the Guest Relations Lobby at the theme parks.

 

Break Areas: Should the Guest with a cognitive disability become over-stimulated or need some down time, dozens of areas are available throughout the parks where a Guest can “take a break.” To locate the nearest area, please ask a Cast Member for assistance.

 

Companion Restrooms: In addition to multiple men’s and women’s restroom facilities throughout the parks, companion restrooms are also available in select locations. Each is larger than a traditional restroom which can be helpful if a Guest needs assistance or requires that someone accompany him or her.

 

 

Expectant Mothers

Walt Disney World Resort in Florida offers many shows and attractions that expectant mothers may not be able to experience. Be sure to consult the signage posted at each attraction—which includes height requirements, health and safety advisories, and accessibility guidelines.

 

 

Disney Parks Disability Access Service Card

The Disability Access Service (DAS) will allow Guests with disabilities at Walt Disney World Resort in Florida to receive a return time for attractions based on the current wait time. Guests Relations at the front of each park will continue to assist Guests and provide assistance that is responsive to their unique circumstances.

The DAS Card is designed to accommodate guests who aren’t able to wait in a conventional queue environment due to a disability (including non-apparent disabilities). DAS will be issued at Guest Relations main entrance locations and will offer guests a return time for attractions based on the current wait time. As soon as the Guest finishes one attraction, they can receive a return time for another. This service can be used in addition to Disney’s FASTPASS Service and Disney FastPass+ service.

 

 

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